First: Return or exchange policy for canvas paintings
Please note that all canvas paintings are manufactured after the order is completed by the customer, and then production begins in several stages for a period of one to two days before delivery to the shipping company. Therefore, please be aware that the Tanoon Art website policy for wall art, which is approved on our website, does not accept any return request or exchange request for canvas fabric wall art products, and does not accept exchange of the frame or border unless there is a defect in the product, God forbid. The manufacturing team is very keen on quality and precision of output, so if there is a defect in the product, please contact us within three days of receiving the paintings via the number 0534483826. The customer will be compensated according to their preference, either by full refund or by exchanging the paintings, and Tanoon Art store for wall art will bear all shipping costs for the return. After contact and receiving the complaint, a return shipping label will be issued immediately, and all the customer needs to do is wait for the courier to pick up the returned product.
Important points you should know to avoid rejection of the exchange or return request:
- You must contact customer service within 24 hours of receiving the order.
- The item must be in its original condition without any changes (unused and in its original packaging).
- Upon receiving the product, we will verify its condition, and then refund the value of the item within 3 working days.
Second: Return and exchange policy for antiques, accessories, and all other products (which are different from canvas paintings)
The exchange or return request is received through customer service, and the return or exchange is carried out according to the customer's wish, with the amount transferred to their bank account.
Upon receiving the product, we will verify its condition, and then refund the value of the item within 3 working days.
If the reason for the exchange or return is related to quality and safety of the product, shipping fees will be charged, and the shipping cost paid at the time of order will be deducted, and the amount for the product will be transferred to the customer's bank account.
